At [Your Business Name], customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our refund and return policy below:
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- To be eligible, the item must be unused, unwashed, and in original packaging with tags intact.
- Items such as innerwear or customized orders are not eligible for return or refund.
2. Non-Returnable Items
- Products marked as “Final Sale”
- Items damaged due to misuse or wear and tear
- Products returned without proper packaging or missing parts
3. Return Process
- To initiate a return, please contact us via phone or email within the return window.
- Provide your order ID, product details, and reason for return.
- Once approved, our team will coordinate a return pickup or guide you through the return shipping process.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the refund status.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
5. Exchange Policy
- Exchanges are allowed for size or color issues, subject to stock availability.
- To request an exchange, follow the same steps as the return process.
6. Shipping Charges
- Return shipping is free for defective or incorrect items.
- For voluntary returns (like size change), shipping costs may be borne by the customer.
7. Damaged or Incorrect Products
- If you receive a damaged or incorrect item, please report it within 48 hours of delivery with photo proof. We will arrange a free replacement or refund.
8. Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank account or contact your bank.
- If you’ve done all of this and still have not received your refund, contact us.
9. Contact Us
For any return or refund queries, please contact:
Name: K. Thulasiram
Phone: +91 96424 93137
Email: suryathulasi1992@gmail.com